With new AI capabilities, Microsoft wants to lessen “tedious” corporate chores.
Microsoft has revealed plans to incorporate its OpenAI’s ChatGPT messaging service technology into more of its products. In a statement released on Monday, the company stated that it had launched its new Dynamics 365 Copilot, which provides AI-powered assistance across business functions. The company’s line of business intelligence tools in its Power Platform service was also updated with new features.
Under the new ChatGPT service, the Power Virtual Agent in the Power Platform, which is used by businesses to create chatbots, can now link to internal company resources to produce summaries from customer queries. According to the company, this enables the bot to be ready to answer user questions without the need for authoring a single topic or spending additional development cycles. This allows developers to focus on building complex conversation flows and delivering increased resolution rates and improved customer outcomes.
The company has also integrated ChatGPT into Power Platform’s AI Builder, which enables businesses to automate their workflows, and launched a new version of its Dynamics 365 Copilot using the new technology.
Last month, Microsoft announced that its new premium messaging service would be powered by OpenAI’s ChatGPT messaging service. ChatGPT, which was launched in November as a free tool, generates human-like responses to users’ queries in a more advanced way than previous technology.
The new technology has raised concerns among parents and educators in recent times, with some stating that students may have used ChatGPT to cheat on assignments, resulting in school districts, including those in New York and Seattle, banning the tool.
In January, Microsoft announced that it would invest billions of dollars in OpenAI as part of a third phase of a partnership between the two companies. This latest investment follows previous investments made by both companies in 2019 and 2021 and extends the partnership across the two companies, as ChatGPT has become a widely popular tool.
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